Privacy Policy

Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

When we provide our troubleshooting services, we necessarily obtain certain information about you. This information may include your name, address, email address, telephone, mobile and device numbers, date of birth, social security number, driver’s license number, credit information, payment information, and contact information. We may also gather information about how you use our services.

Additionally, we gather some information from visitors to our websites and those who click on our Internet ads, such as the visitor’s operating system, location, Internet Protocol (IP) address, and what sites were visited immediately before or after our site. For additional information applicable to visitors to a CenturyLink website, click here.

Recording, Reviewing, or Monitoring of Your Interactions

For quality assurance, training, and online session analysis we sometimes review your interactions with us. This may include email correspondence, recorded conversations with our agents and recorded online sessions. We also save the text of “click to chat” sessions with our online sales and service consultants and may save screen shots when customers give our repair personnel remote access to their computers for technical support.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name (“Personal Information”).

Do We Share Customer Information?

Yes, but we do so responsibly. We share information among our partners as permitted by applicable law. We also use other companies to help us market, sell and bill for our services, and we necessarily share information with them, and we require these companies to keep your information confidential and secure. We share information with companies that give us credit evaluations (and let them use the information we give them to provide credit evaluation services for others), collect our unpaid bills, or provide other services to us such as advice on products or services our customers may be interested in.
We may share information with other companies if, for example, we anticipate merging, selling, or transferring a portion of our business with or to them, or acquiring all or a portion of their business. Usually, this information is about the characteristics of our business and groups of customers, but it could include information about specific customers.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We take the security of our customer information seriously. We do several things to protect it:

  • We have administrative, physical, and technical controls to safeguard it.
  • We train our employees on the importance of protecting it, and
  • We require businesses that act on our behalf and have access to our information to keep information about you confidential and secure.

Notification of Changes may from time to time, amend this Policy, in whole or in part, at its sole discretion. If there are material changes to this Policy or in how uses your personally identifiable information, will prominently post such changes with a notice on the homepage of the website prior to implementing the change. Please check this page periodically for changes. Continued use of this site following notification of a change in privacy policy shall constitute acceptance of the change and this Policy.