Failed Internet access through router.asus.com


After plugging in your asus router and connecting it to the internet. You find that your devices show that there is no internet access i,e. fail the internet access through router.asus.com. Which means that the router is working properly but it isn’t connected with the internet and isn’t transmitting data to and from the internet. These types of situations arise due to a number of reasons. But before we get to that let us make sure that our setup is proper as that is one of the key reasons. People have difficulty connecting to the internet even when they are already connects to the router.

router.asus.com Setup

The setup is one of the most important aspects of installing any smart device.

This is also the place where the most number of mistakes happen as people don’t always follow the instructions properly.

  1. So, in order to find a solution to your problem let’s get through the setup. Quickly to figure out if you have done it correctly.
  2. First make sure that the router is plugg in properly, then connect the internet cable in WAN port properly and make sure that it is tightly fit.
  3. Switch on the router and make sure that all the LEDs work, then make sure that the internet symbol is green as this indicates that the router has established connection with the internet.
  4. During this stage if you find that there is no connectivity then try the troubleshooting procedure which will be discussed below.

Not having a strong wireless or wired connection

If the setup was perfect and you still aren’t able to access the internet. Then make sure that that your ethernet cable is properly plug into your computer. However, if you are using a wireless mode then try to make sure that the router is in range so as to avoid any trouble. Also make sure that the connection is stable by checking the LEDs, if it is green then you are good to go. If the internet LED isn’t green then this indicates that the router has failed to access the internet in which case you can try the below mentioned instructions.

Improper asus router configuration with router.asus.com

While setting up the router.asus.com you login to the router’s default page by entering the default ip address and login credentials mentioned at the back of the router or you can also enter router.asus.com, but if you don’t enter the IP address correctly then the page will show that there is no connection between the server so make sure that you enter the proper ip address.

After logging in to the default page go to network settings and make sure that you have set the WAN connection type to Automatic ip as this is the type of connection you should have if you are using your router from home, but if you think that you made mistakes while configuring your router then try resetting it and then configure it again. Also make sure to confirm the changes you have made with your ISP. After choosing Automatic ip as the default connection type click save. This will solve the issue.

Analyze Connection type

In the above mention steps we mentioned to change your WAN connection type to Automatic ip. As this is the default connection type of most of the routers use in homes. But it depends on your ISP as well so make sure to contact them regarding the connection type. As some of the ISPs use PPPoE connection type as well. If that is the case with your router. Then you need to enter your username and password under the PPPoE column. Click connect and this will solve your issue.

Check if the problem exists on all your devices with router.asus.com

Sometimes this problem is localize on only a single device or maybe a few devices and there is no issue with fail internet connectivity across other devices. Make sure that it exists across all your devices. However if it doesn’t exist across all your devices then try resetting the device’s connection settings. On the other hand if this problem exists across all your devices the then try the above mentioned steps.

Running the trouble shooter/factory reset

Login to router.asus.com by entering the login credentials. Also enter the default ip address and the login credentials and go to router settings. Run the trouble shooter, this will try and find the problem and also fix it if it can. This is actually the most notable fix if you encounter any type of connectivity issue. But if this didn’t fix the connectivity issue. Then the next step is to try and factory reset the router and try to set it up again.

To factory reset your router login to the router’s homepage and reset it from there. If you are unable to do that you can also reset your router manually. In order to do that press and hold the reset button at the back of the router until all the LED’s start blinking rapidly. You can go through repeater.asus.com and resolve the issue.

Running a firmware update/defective router

If all the above-mentioned steps fail. Then try and run a firmware update for that as an outdated software can hinder the ability of the router to perform correctly. So in order to update your router just search the make and model number on the internet. Download the file on to your smartphone. Then select the install update option on the router’s homepage. This will open a file explorer from which you can select the recently installed firmware file. Then wait for the update to complete and run a power cycle.

If this still hasn’t solved your problem then make sure that the router isn’t defective, as any fall damage or mishandling during transit can cause internal issues such as these so try and take it to the manufacturer for a better overview if you believe that the router is defective. If it isn’t defective then the firmware update which was done should have solve the issue.

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